Lets Talk About IT
Honesty, Integrity and a Wealth of Experience
Our Values
-
To always be open honest and truthful even if it means losing a deal.
-
To do everything we can to support our customers.
-
To do all we can to make the working day better for customers
-
To take responsibility when we do things wrong and do everything in our power to rectify and learn from mistakes.
-
To treat staff like family and do all we can to improve the welfare and lives of our staff.
-
To only work with customer who share our values
Why Work With Us
With over 35 years of experience delivering IT Projects to Business and Public sector, our MD had become disillusioned with how many technology companies dealt with projects and customers.
Gen21 was established to deliver next-generation technology but with a new approach to doing business. We don’t aim for client-supplier relationships but look to build strong relationships based on honesty, integrity and morals.
We live in an age where the demands placed on technology and humans have never been greater, and it’s important that you have a partner that you can trust to stand at your side through the good times and bad.
At Gen21 we don’t just write down our values; we live and work by them.
Response
Whether you are struggling to login or need to design a new infrastructure? We're by your side and have the skills and expertise you need to help manage IT and make the most from new dynamic IT solutions. As the first-line responders, we look to get you back working in the quickest possible time.
Expertise
We have a highly skilled team of IT professionals consultants and Engineers and believe that skills and education are essential to maintain our position in the marketplace. To meet this goal we continuously invest in development for all of our staff. We also have partnerships in place with experts in niche areas that have been vetted and partner with us for technologies that may fall out of our remit.
Communication
We believe in the benefits of open and consistent communication and ensure that we feedback on all issues and challenges promptly. Our service and project costs are transparent, and we don’t believe in hiding any additional fees or charges. It is this open and honest approach that our customers value and trust.
Committed
The only way we survive and grow is through delivering the best levels of service and removing challenges for our customers. Our desire for open and honest relationships means that we place great importance on customer satisfaction, not profits, and seek to demonstrate value with every call and every project.